At Umva Pay, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our services.
1. Information We Collect
We collect personal and financial information when you create an account, make a transaction, or interact with our services. This may include:
- Personal Information: Name, email address, phone number, and other contact details.
- Account Information: Username, password, and other details related to your account.
- Payment Information: Payment method details, including mobile money, bank account details, and transaction history.
- Device Information: IP address, device type, browser information, and usage data collected automatically during your interaction with our platform.
2. How We Use Your Information
Your information is used to provide, improve, and personalize our services. We may use your data for the following purposes:
- To process payments and facilitate transactions.
- To communicate with you about your account, transactions, and updates to our services.
- To ensure the security of your account and our platform.
- To comply with legal obligations and regulatory requirements.
- To provide customer support and resolve issues.
3. How We Protect Your Information
We implement industry-standard security measures to protect your personal and financial data from unauthorized access, disclosure, alteration, or destruction. This includes encryption, firewalls, and secure communication protocols. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your data with trusted third parties under the following circumstances:
- Service Providers: We may share your information with third-party vendors who assist in providing our services (e.g., payment processors, customer support, and marketing).
- Legal Compliance: We may disclose your information if required by law or in response to a legal process (e.g., a court order or government request).
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your user experience and gather data about how our services are used. Cookies are small files stored on your device that help us remember your preferences, improve website performance, and provide personalized content.
You can manage your cookie preferences in your browser settings. Disabling cookies may affect your experience on our platform.
6. Your Rights
You have the right to access, correct, or delete your personal data. You may also have the right to restrict or object to the processing of your data in certain circumstances. To exercise these rights, please contact us at [email protected].
7. Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically for any updates. Your continued use of our services after changes to the Privacy Policy will constitute your acceptance of the updated terms.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Company Name: Umva Pay
Location: Rwanda
Email: [email protected]
Last updated: April 2025